organisational-culture

organisational-culture - LearnEnglish Professionals...

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Unformatted text preview: LearnEnglish Professionals ORGANISATIONAL CULTURE AUDIOSCRIPT Listen to someone working for EDF, a French electricity company, talking about the values held by his company. Optional exercise (The answers are at the bottom of the page). Listen and identif y which of the f ollowing values he talks about. 1. 2. 3. 4. 5. integrity tolerance solidarity respect f or people diversity 6. innov ation 7. f un 8. respect f or the environment 9. teamwork 10. excellence 11. quality 12. perf ormance Interviewer: Can you tell m e about the five values that EDF has? For a start do you know what they are? Worker: Yes, I do. I first found about them when I cam e for m y interview twelve years ago. They’ve been slightly updated since then but the m ain ideas have stayed the sam e. Today they are; respect for people, respect for the environm ent, performance, solidarity and integrity. Interviewer: And how do these values affect the way people work? Worker: W ell because EDF is a huge com pany they affect som e people m ore than others but som e of them are common to everyone. Respect for people for exam ple can be applied to all EDF workers. In m eetings say, everybody listens to each other, everyone can speak and say what he thinks. It’s very common for people to shake hands in the morning to say hello and we t end to use the inform al form of address with most people. At the m om ent lots of the offices in France are being adapted for wheelchair access because of equal opportunities which is a really good thing. Interviewer: What about the other values? Worker: I work in the nuclear sector so the respect of the environm ent is obviously very important. W e are regularly audited and safety is the basis of our approach to the environm ent and the actual conception of nuclear power plants. So on a large scale we do everything to prevent radioactive products being dispersed. On a smaller scale, in our offices we separate our waste and recycle paper, m etal and plastic. Interviewer: It all sound too good to be true! Worker: W ell it’s really important to m ake sure everything we do is safe which is why we have to follow som e very strict rules. Interviewer: What about performance? Worker: It’s getting much better. Up until recently we m onopolised the electricity industry in France which m eant we were sure to have the sam e clients. But now it’s an open market and so we have to really perform well to keep our clients. On an individual level, there is a new system of performance related pay that is going to be put into place next year. This should really motivate all em ployees to perform well. Interviewer: How do solidarity and integrity affect you personally? Worker: They don’t really. Although as a company we have a lot of responsibilities when there ar e extrem e weat her conditions. Our technicians fix the electricity grid at any time of the day or night. This happened when there were the bad storms in 1999 in France, everyone pulled together and EDF em ployees worked twenty­four hours a day to restore electricity. As for integrity, we work a lot with subcontractors and it’s very important for us not to be influenced by brides. Now when contracts are negotiated there are always at least two people; one technician and one sales consultant who actually negotiates the contract. EDF is a company with high standards and I guess this motivates m e to do well. Answer s: 1. integrity, 3. s olidarity, 4. r es pect for people, 8. r espec t for the envir onment, 12. perf or manc e www.br itishc ouncil.or g/pr of essionals.htm © The British Council, 2007 The United Kingdom’s in ternational orga nisation for educational opportunities and cu ltural relations. W e are registered in England as a charity. ...
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This note was uploaded on 01/10/2011 for the course FSD 201 taught by Professor Huong during the Spring '10 term at Beacon FL.

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