travel-agent - LearnEnglish Professionals A TRAVEL AGENT...

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Unformatted text preview: LearnEnglish Professionals A TRAVEL AGENT AUDIOSCRIPT Listen to a travel agent, Carl, explaining what he does. Optional exercise (The answers are at the bottom of the page). Match the beginnings and endings of the sentences to make a summary of what Carl says. 1. 2. 3. 4. 5. 6. He's been a trav el agent One thing he likes about his job His main task is to He also has to make sure He loves He sometimes gets a. b. c. d. e. f. customers hav e all the inf ormation they need. difficult customers. f or about ten years. is that he gets cheap flights and holidays. organising tailor­made holidays. sell holidays. Good af ternoon. My name’s Carl, I’m a travel agent, and I work f or one of the major chains in the high street. I’v e been with them for about 10 years and while I’ve been working I’v e studied for a number of qualifications. People of ten ask me why I decided to be a travel agent. As a young adult I loved trav elling and worked f or a while as a rep in Spain. W hen I came back to the UK I decided to stay within the travel industry, and my experience of working in resorts abroad helped me to get a job as a travel agent. I have to admit that one of the main reasons I wanted to be a travel agent was that we get cheap flights and holidays. It’s a great perk! Basically I’m a sales person. I advise people on the holiday options av ailable to them, you know, different destinations, types of holiday, ways to get there, and so on. W hen a customer has decided what they want, I book it f or them and make any other arrangements they might need, such as car hire or tours. My responsibility doesn’t end there, though. I hav e to make sure that clients know if any visas are necessary, or if they will need vaccinations, and how to get them. If they are flying, I need to tell them what time they have to check in, and make sure they know what time they will be arriving. I also give inf ormation on likely weather conditions and anything else I think will be usef ul f or them. I’m finding that more and more customers want a tailor­made holiday, not just a package from a brochure. It’s a lot more interesting f or me if I can organise the whole thing ­ make out an itinerary, book flights, f erries, trains, accommodation and everything. I love providing a personalised serv ice, especially if it’s to places that I know. I can really help customers get a great holiday that will be ideal f or them. Sometimes I get difficult customers. One man came in wanting a f light to Venice the next day. I checked out times and f ares on the computer, and found a very reasonable flight at a suitable time, so we booked it there and then. A week later he came in and he was absolutely f urious. He wanted to know why I had flown him to Venice, in Italy, when he had had an important meeting in Vienna, which is in Austria. I didn’t know what to say, but since then I’ve always been caref ul to check that people really know where they want to go. Answers 1 c, 2 d, 3 f, 4 a, 5 e, 6 b itishc ouncil.or g/pr of essionals.htm © The British Council, 2007 The United Kingdom’s in ternational orga nisation for educational opportunities and cu ltural relations. W e are registered in England as a charity. ...
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