Study Guide1

Study Guide1 - Exam #1 Study Guide Communication...

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Exam #1 Study Guide Communication Competencies: Knowledge =ability to understand organizational communication environment; what we know about a particular field; learning of theory and principles Sensitivity =sense organization meanings and feelings accurately; to understand what others feel and do Skills =ability to analyze organizational situations accurately and iniate and consume organizational messages effectively; important analytical capabilities as well as ability to communicate in a variety of settings Values =importance of taking responsibility for effective communication; ethical dilemmas and the importance of values to org. comm. Four Metaphors for Organizations Family: something that serves human needs (jobs, healthcare, etc.); families can be dysfunctional on occasion; emphasis on HR function Factory: drive to get results; need to coordinate efforts; clarity of roles and relationships; lack diversification; structural emphasis Jungle: easy to get lost; avoid them, get over them, get even; role of politics (informal networks, alliances, lack merit) Temple/Cathedral: believe life has to have meaning, empowerment, delegate; value human spirit; values ritual and ceremony; if have skills and training, given power Attributes of an Organization (Ever present characteristics; defining features) Large size =a sufficient number of people, so that it is extremely difficult if not impossible to maintain personal relationships with a significant proportion of the total organization; more possible is the number of relationships Formalization =controlling structure through polices and procedures manual; policies are the “law of the land” Rationality o Pearce’s Way of Knowing 1. Intuition a. Not reliable 2. Tenacity a. Known something to be true for a long time, but no idea how you heard it 3. Authority a. Know X to be true and know where you heard it, only important if you know the source is credible 4. Science a. Emphasis on data, controlled observation ****Level 1 to 4 demonstrates one becoming more credible and reliable Hierarchy =primary focus on leadership (a relationship between and among people in which power and influence are unevenly distributed on a legitimate basis) Specialization
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1. Division of Labor a. Efficient, quick, not necessarily grouped by expertise 2. Social Specialization a. Grouped or tailored by and for people b. Happiness factor c. More time consuming to get initially set up Span of Control =number of subordinates one an effectively supervise; a wide span of control means one manager supervises many employees; a narrow span of control means that one manager supervises a small number of employees. Structure =hierarchy; arrangement of components in space Function =relationships between and among components over time Behavior/history/evolution =by tracking the history of behaviors one can notice an evolution of a component or relationship Entropy =random arrangement; maximum disorder Negentropy =importing of resources from the environment to help or restore the system
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Study Guide1 - Exam #1 Study Guide Communication...

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