Study Guide2

Study Guide2 - Exam 2 Study Guide Self Monitoring=the...

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Exam # 2 Study Guide Self Monitoring =the ability to observe and control; three features of our communicative behavior include: expressive behavior, nonverbal display of affect, and presentation of self When we self monitory effectively, we are… Perceived as attractive more credible, specifically more competent Perceived as more similar halo effect, #2 most powerful bonding Appreciated and valued more can maintain employment Perceived as more cooperative very assertive, positive contribution Liked more people do business with people they like Given more proactive treatment Contacted more often for subsequent interaction fulfills inclusion and social needs High Self Monitors : are able to express a wide variety of emotions, can ignore distractions, learn management and control, can “read” other people poker faces, tend to consistent feedback; very aware of how you appear to others, Low Self Monitors : regard themselves as highly principled, rely on cues and information form their own inner states, tend to communicate with a comparatively limited variety of message types; you do your own thing; companies avoid hiring Horizontal Communication: moves laterally across the organization among individuals of approximately the same level and without distinct reporting relationships to one another; when various department heads come together to discuss common problems from their respective groups; moves messages quickly across he organization than if the message were to travel vertically Downward Communication: message movement from a person in a position of authority to a subordinate or subordinate group; those with higher authority developing messages to transmit to those in lower authority; Example: board of regents raising tuition Upward Communication: message movement that begins with lower organizational levels and is transmitted to higher levels of authority; employees engage in upward communication when complaining about something to a supervisor Communication Satisfaction Measures of Relationship Satisfaction in the Organization : our reactions on the satisfaction continuum are based on such factors as the possibility of personal growth in the job, recognition, work itself, responsibility, etc.; in regards to dissatisfaction, factors such as salary, interpersonal relations, working conditions, policy and such; the “job” itself influences employee satisfaction, whereas factors relating to the “work environment” influence dissatisfaction Communication Climate Defensive Climates Supportive Climates 1. EVALUATION: possessing judgment, 1. DESCRIPTION: nonjudgmental, blaming, questioning standards, values, accepting responsibility for and motives descriptions of events, asking questions for info 2. CONTROL: trying to do something to another, 2. PROBLEM ORIENTATION: attempting to change an attitude or behavior defining mutual problems, seeking solutions without inhibiting the receiver’s goals,
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Study Guide2 - Exam 2 Study Guide Self Monitoring=the...

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