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Unformatted text preview: Chapter 4: Interpersonal Listening Chapter 4: I nterpersonal Listening Stages of Listening Definition – Listening can be described as a circular process of 5 steps: 1. Receiving – hearing and attending 2. Understanding – learning, deciphering meaning 3. Remembering – recalling and retaining 4. Evaluating – judging, critiquing 5. Responding – answering, giving feedback Reasons for Listening To learn – acquire knowledge of others, the world and yourself, so as to avoid problems and make more reasonable decisions To relate – gain social acceptance and popularity To influence – impact on the attitudes and behaviors of others To play – demonstrate support and acceptance To help others – be more empathic and understanding Listening & Culture Language – same words but different meanings; Speech – different accents Direct Speech - Say what you mean and mean what you say (Europe, Canada and U.S) Indirect speech - – emphasis is on politeness and positive public image – not...
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- Spring '10
- Psychology, Feeling, Literal