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Unformatted text preview: Chapter 4: Interpersonal Listening Chapter 4: I nterpersonal Listening Stages of Listening Definition Listening can be described as a circular process of 5 steps: 1. Receiving hearing and attending 2. Understanding learning, deciphering meaning 3. Remembering recalling and retaining 4. Evaluating judging, critiquing 5. Responding answering, giving feedback Reasons for Listening To learn acquire knowledge of others, the world and yourself, so as to avoid problems and make more reasonable decisions To relate gain social acceptance and popularity To influence impact on the attitudes and behaviors of others To play demonstrate support and acceptance To help others be more empathic and understanding Listening & Culture Language same words but different meanings; Speech different accents Direct Speech - Say what you mean and mean what you say (Europe, Canada and U.S) Indirect speech - emphasis is on politeness and positive public image not...
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This note was uploaded on 01/12/2011 for the course SOC 118 taught by Professor A during the Spring '10 term at Seneca.
- Spring '10