100%(10)10 out of 10 people found this document helpful
This preview shows page 1 - 3 out of 102 pages.
INTRODUCTION TO HUMAN COMMUNICATIONChallenges of CommunicationEffective Communication Requires Significant Intellectual and Psychological ResourcesAs you interact with others, you use your intellect, emotions, and assessment of others’ needs and motivations to create and exchange, make sense of, and respond to messages. best package and deliver a messagedeveloping the ability to understand and predict the needs and potential responses of others.be aware of and responsive to the feedback assess whether our approach is creating the meanings we intend in the minds of other communicators.important to pause, reflect, and evaluate both the process and outcomeNot Everyone You Encounter Will Appreciate the Value of CommunicationA person’s orientation to communicating, and communicating well, influences one’s ability to collaborateeffectively, solve problems, and generally get along with others.Digitally Mediated CommunicationWe May Over-Rely on Digitally Mediated Communicationthe pervasiveness of communication technology may be stressing us out.text messaging, online social networking, email, microblogs, Skype®, FaceTime, and more, is creating a greater incidence of stress and burnout among technology users We Live in a Diverse World Where Intercultural Understanding Can Be DifficultTo communicate effectively with a diverse group of people, you need to know about the values, languages, and subtle communication nuances of their regions, countries, or social groups. When communicating globally in the business context, you need to understand the economic and social conditions of the other communicators. Intercultural communication is communication between and among people and groups across national, ethnic, and other cultural boundaries.Communication Is a ProcessThe process of relating to others through the exchange of messages can be experimented with and alteredSometimes, reversing misunderstandings or others’ negative perceptions of us is very difficult, but the competent communicator has a repertoire of strategies available for working through these challenges
The Linear Model of CommunicationPhase 1:Deciding on the message.A sender selects a message to send to a receiver (or receivers) in order to achieve a desired outcome. The sender is also referred to as the source of the message.Phase 2:Encoding the message.Encodingrefers to a psychological process in which the sender of a message assigns symbols, such as words, sounds, or gestures, to his or her thoughts and feelings. Competent communicators are able to translate their ideas into communication symbols appropriate for the message and the receiver.Phase 3:Transmitting the message.A message is “sent” from sender to receiver, using a particularchannelthat is selected by the sender. The channel is the medium that carries the message, such as email, telephone, face-to-face communication, or a written document. (We willdiscuss how to select the most appropriate channels for communication at various points in this course.)