Test 1 rvw - Business Communication Midterm Review Chapters...

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Business Communication Midterm Review Chapters 1-3 Chapter 1 Communication: The process of transferring information and meaning between senders and receivers, using one or more written, oral, visual, or electronic channels. Internal Communication: Refers to the exchange of information and ideas within an organization. External Communication: Carries information into and out of an organization. Effective Communication Benefits Faster problem solving Stronger decision making Increased productivity Steadier work flow Stronger business relationships More compelling promotional messages Effective Communication Provide practical information Give facts rather than vague impressions Present information in a concise, efficient manner Clarify expectations and responsibilities Offer compelling persuasive arguments and recommendations 8 Steps of Communication Process 1. The sender has an idea 2. The sender encodes the idea in a message 3. The sender produces the message in a transmittable medium 4. The sender transmits the message through a channel 5. The audience receives the message 6. The audience decodes the message 7. The audience responds to the message 8. The audience provides feedback to the sender Ethics: The accepted principles of conduct that govern behavior with a society.
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Ethical Communication: Includes all relevant information, is true in every sense, and is no deceptive in any way. Examples of unethical communication Plagiarizing Selectively misquoting Misrepresenting numbers Distorting visuals Ethical Dilemma: Involves choosing among alternatives that aren’t clear-cut. Ethical Lapse: A clearly unethical choice. Code of Ethics: Helps employees determine what is acceptable. Audience-centered approach: Focusing on and caring about the members of your audience. Culture: A shared system of symbols, beliefs, attitudes, values, expectations, and norms for behavior Cultural Context: The mixture of traditions, expectations, and unwritten social rules that help convey meaning between members of the same culture High-Context Culture: People rely less on the explicit content of the message and more on the context of nonverbal actions and environmental setting to convey meaning. Example: Chinese speaker expects the receiver to discover the essence of a message and uses indirectness and metaphor to provide a web of meaning. Low-Content Culture: People rely more on the explicit content of the message and less on the circumstances and cues to convey meaning. Example: English speaker feels responsible for transmitting the meaning of a message and often places sentences in strict chronological sequence to establish a clear cause-and-effect pattern. 4 Basic Principles for Communicating across Cultures
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This note was uploaded on 01/13/2011 for the course MGT 3013 taught by Professor Werling during the Spring '08 term at The University of Texas at San Antonio- San Antonio.

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Test 1 rvw - Business Communication Midterm Review Chapters...

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