{[ promptMessage ]}

Bookmark it

{[ promptMessage ]}

Test 1 rvw - Business Communication Midterm Review Chapters...

Info icon This preview shows pages 1–3. Sign up to view the full content.

View Full Document Right Arrow Icon
Business Communication Midterm Review Chapters 1-3 Chapter 1 Communication: The process of transferring information and meaning between senders and receivers, using one or more written, oral, visual, or electronic channels. Internal Communication: Refers to the exchange of information and ideas within an organization. External Communication: Carries information into and out of an organization. Effective Communication Benefits Faster problem solving Stronger decision making Increased productivity Steadier work flow Stronger business relationships More compelling promotional messages Effective Communication Provide practical information Give facts rather than vague impressions Present information in a concise, efficient manner Clarify expectations and responsibilities Offer compelling persuasive arguments and recommendations 8 Steps of Communication Process 1. The sender has an idea 2. The sender encodes the idea in a message 3. The sender produces the message in a transmittable medium 4. The sender transmits the message through a channel 5. The audience receives the message 6. The audience decodes the message 7. The audience responds to the message 8. The audience provides feedback to the sender Ethics: The accepted principles of conduct that govern behavior with a society.
Image of page 1

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Ethical Communication: Includes all relevant information, is true in every sense, and is no deceptive in any way. Examples of unethical communication Plagiarizing Selectively misquoting Misrepresenting numbers Distorting visuals Ethical Dilemma: Involves choosing among alternatives that aren’t clear-cut. Ethical Lapse: A clearly unethical choice. Code of Ethics: Helps employees determine what is acceptable. Audience-centered approach: Focusing on and caring about the members of your audience. Culture: A shared system of symbols, beliefs, attitudes, values, expectations, and norms for behavior Cultural Context: The mixture of traditions, expectations, and unwritten social rules that help convey meaning between members of the same culture High-Context Culture: People rely less on the explicit content of the message and more on the context of nonverbal actions and environmental setting to convey meaning. Example: Chinese speaker expects the receiver to discover the essence of a message and uses indirectness and metaphor to provide a web of meaning. Low-Content Culture: People rely more on the explicit content of the message and less on the circumstances and cues to convey meaning. Example: English speaker feels responsible for transmitting the meaning of a message and often places sentences in strict chronological sequence to establish a clear cause-and-effect pattern. 4 Basic Principles for Communicating across Cultures 1. Actively seek mutual ground 2. Send and receive message without judgment 3. Send messages that are honest 4. Show respect for cultural differences Ethnocentrism:
Image of page 2
Image of page 3
This is the end of the preview. Sign up to access the rest of the document.

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern