CM206_Unit7_Project2l

CM206_Unit7_Project2l - Mindful Listening Running head: HOW...

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Mindful Listening 1 Running head: HOW DOES LISTENING ENHANCE COMMUNICATION? Mindful Listening – Unit 7 Project CM206-01 Interpersonal Communications August 10, 2010 Professor Susan McIIwain Kaplan University
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Mindful Listening 1 1. From the interaction, does it seem to you that Alan is actively listening? Why or why not? Alan demonstrated his lack of active listening during each example we watched in this video. The only form of listening skills I noticed were in the forms of non-listening. It is a tossup, which he used more of, selective listening, or literal listening. In each interview, he clearly tuned out what each employee was communicating except the literal context in his or her explanations. We learned with selective listening, we tune out everything that is of no interest to us, as well as things that make us feel uncomfortable (Wood, 2010, pg. 158-159). While Alan chose what he did not want to listen to, he also listened for literal context that related to what he had prepared to discuss in each review. When we use this type of listening, we only hear key words communicated, and miss any human aspect behind what orchestrated the actions. This makes Alan come across insensitive, uncaring about any personal relationships with family, or any best intentions meant for the company's reputation of quality workmanship being put out as Gretchen saw it. Either of those employees could have told Alan they had to have an arm cut off and he would not have shown one ounce of empathy or concern. It seemed that all Alan was focused on or concerned about was making sure whatever was causing their issues needed to stop, or so would their jobs. He was not mindful going into these reviews, nor during either interaction or he would have realized how to help things get back on track without losing an employee (Wood, 2010).
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Mindful Listening 1 2. Describe how Alan’s opening comments in the video (his view of his job) affect his approach to the performance reviews. Does Alan’s view of his job foster a negative or positive work atmosphere with his employees? Explain. By Alan's attitude of not feeling qualified for the task, he created a negative mindset even before the interviews started. He lacked the skills needed to approach his staff in the correct manner that would bring positive results in the end. The manner in which he spoke to them caused everyone to go on the defense and this caused conflict that easily could have been avoided. There was no adaptive listening used that would have assisted him with communicating feedback. In order to be effective with listening, he needed to focus on the reason behind the listening (Wood, 2010, pg. 160). His dreaded attitude came across in his nonverbal communication as well. He needs to work on his word choices as well as having a more relaxed atmosphere instead of looking tense and sitting on the edge of his seat. The mere idea of walking into have your performance reviewed is stressful enough, then adds to that having a supervisor
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This note was uploaded on 01/14/2011 for the course CM 206-01 taught by Professor Susanmciiwain during the Summer '10 term at Kaplan University.

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CM206_Unit7_Project2l - Mindful Listening Running head: HOW...

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