CM206_Unit3_Project - Unit 3 Running head: SELF-CONCEPT AND...

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Unit 3 1 Running head: SELF-CONCEPT AND COMMUNICATION Self-Concept and Communication – Project CM206-01 Interpersonal Communications July 13, 2010 Professor Susan McIIwain Kaplan University
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Unit 3 2 Describe a time when you tried to bring about a change in your self-concept and were not successful in doing so. 1. Summarize the guidelines for improving self-concept in our textbook and explain how each might apply to a change in self-concept. 2. If you applied these guidelines, how might you be more effective if you attempted to create the same change in your self-concept today? 3. What is the most significant thing you have learned from this assignment? I was in my early twenties working in the mall in the credit department for a jewelry chain, which is where I say my defined self began. I went from working in the store at a retail shopping mall to being promoted to a position at the corporate office eight hours north of where I lived. This beginning to my career or business self was fast moving and where I found myself needing to make some changes to my self-concept since the outer self that I portrayed was being criticized by those I was hired to serve. My job was to review customer credit information to determine if they were worthy to have an account opened on credit. Of course, those whom I dealt with were employees or sales people whom work for the same company as I did, but these sales people worked mainly on commission. This meant every transaction was one that either helped pay their rent when approved, but when an application was turned down, the salesperson would take it personal or
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CM206_Unit3_Project - Unit 3 Running head: SELF-CONCEPT AND...

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