OBv8 Ch13 - Chapter 13 Conflict and Negotiation...

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Organizational Behavior: An Experiential Approach 8/E Joyce S. Osland, David A. Kolb,, Irwin M. Rubin and Marlene E. Turner 13- 1 Chapter 13 Conflict and Negotiation
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Organizational Behavior: An Experiential Approach 8/E Joyce S. Osland, David A. Kolb,, Irwin M. Rubin and Marlene E. Turner 13- 2 Objectives Describe behaviors that characterize group conflict Identify common sources of conflict Explain the five conflict-handling modes Understand the functional and dysfunctional nature of conflict
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Organizational Behavior: An Experiential Approach 8/E Joyce S. Osland, David A. Kolb,, Irwin M. Rubin and Marlene E. Turner 13- 3 …Objectives Differentiate between distributive and integrative bargaining Explain principled negotiation Describe how culture influences conflict
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Organizational Behavior: An Experiential Approach 8/E Joyce S. Osland, David A. Kolb,, Irwin M. Rubin and Marlene E. Turner 13- 4 Characteristics Of Conflict Stereotyping Overvaluation of one’s own group Devaluation of the other group Polarization on issues Distortion of perceptions Escalation
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Organizational Behavior: An Experiential Approach 8/E Joyce S. Osland, David A. Kolb,, Irwin M. Rubin and Marlene E. Turner 13- 5 Common Sources Of Conflict We-they attitudes of reference groups Competition for scarce resources Ambiguous authority Interdependence
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Organizational Behavior: An Experiential Approach 8/E Joyce S. Osland, David A. Kolb,, Irwin M. Rubin and Marlene E. Turner 13- 6 …Common Sources Of Conflict Deficient information Differences in values, interests, personalities Differences in education, culture, perceptions Different goals and expectations
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Organizational Behavior: An Experiential Approach 8/E Joyce S. Osland, David A. Kolb,, Irwin M. Rubin and Marlene E. Turner 13- 7 Conflict Dysfunctional Aspects Reduced productivity Siphons attention from organizational goals Decreases morale Reduces job satisfaction Causes heightened anxiety Causes absenteeism Increases turnover
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Organizational Behavior: An Experiential Approach 8/E Joyce S. Osland, David A. Kolb,, Irwin M. Rubin and Marlene E. Turner 13- 8 …Conflict Functional Aspects Forces articulation of views Results in greater understanding Makes values and belief system more visible Helps set organizational priorities Serves as a safety valve Increases cohesiveness Spurs creativity
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This note was uploaded on 01/14/2011 for the course MBA 123 taught by Professor Barlow during the Spring '10 term at Ill. Chicago.

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OBv8 Ch13 - Chapter 13 Conflict and Negotiation...

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