osland_ob8_ppt_08-revised

osland_ob8_ppt_08-revised - Chapter 8 Interpersonal...

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Chapter 8 Interpersonal Communication
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Understand the transactional model of communication List common sources of distortion in communication Identify gender differences in communication Identify cultural differences in communication Describe and identify the five response styles Objectives Organizational Behavior: An Experiential Approach 8/E Joyce S. Osland, David A. Kolb, Irwin M. Rubin and Marlene E. Turner 8 -1
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Explain how to create a non-defensive communication climate Recognize assertive communication and utilize I-statements Improve your active listening skills …Objectives Organizational Behavior: An Experiential Approach 8/E Joyce S. Osland, David A. Kolb, Irwin M. Rubin and Marlene E. Turner 8 -2
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Communication - Defined Communication is the process by which information is exchanged between communicators with the goal of achieving mutual understanding Organizational Behavior: An Experiential Approach 8/E Joyce S. Osland, David A. Kolb, Irwin M. Rubin and Marlene E. Turner 8 -3
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Transactional Model of Communication A’s Field of Experience B’s Field of Experience Shared Field of Experience and Symbolic Interactions over Time Communicator B Communicator A Noise Organizational Behavior: An Experiential Approach 8/E Joyce S. Osland, David A. Kolb, Irwin M. Rubin and Marlene E. Turner 8 -4
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Noise - Defined Noise is anything that interferes with the intended communication Three types of noise: Environmental Physiological Emotional Noise Organizational Behavior: An Experiential Approach 8/E Joyce S. Osland, David A. Kolb, Irwin M. Rubin and Marlene E. Turner 8 -5
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Arc of Distortion What A communicates but does not intend Arc of distortion What A intends to communicate Receiver B A Sender Organizational Behavior: An Experiential Approach 8/E Joyce S. Osland, David A. Kolb, Irwin M. Rubin and Marlene E. Turner 8 -6
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Sources of Distortion - Barriers to Communication Poor relationships Lack of clarity Individual differences in encoding/decoding Gender
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This note was uploaded on 01/14/2011 for the course MBA 123 taught by Professor Barlow during the Spring '10 term at Ill. Chicago.

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osland_ob8_ppt_08-revised - Chapter 8 Interpersonal...

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