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Unformatted text preview: Decision Trees & Expected Monetary Value (Service Design) Quality Control (Chapter 6) Pareto Principal (Tools of TQM) Cause and Effect Diagram (Tools of TQM) ISO Standards (International Quality Standards) What is TQM (Total Quality Management) Statistical Process Control (Chapter S6) How to use Control Charts (Statistical Process Control) When to use X and R charts (Statistical Process Control) Producer and Consumer Risk (Acceptance Sampling) Process Planning (Chapter 7) Fixed and Variable Cost (Four Process Strategies) Crossover (Four Process Strategies) 1 Capacity Planning (Chapters S7) Utilization and Efficiency (Capacity) Breakeven (Break-Even Analysis) Location Strategies (Chapter 8) Factor-Rating Method Locational Break-Even Analysis 2...
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- Spring '10