MGMT211chap1 - Prepared by Dr.Salime Smadi Sinem Kutup...

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Prepared by: Dr.Salime Smadi Sinem Kutup CHAPTER 1: Achieving Success through Effective Business Communication Communication : is the process of sending and receiving messages. Communication Challenges in Today’s workplace - Advances in technology - Globalization and Workforce Diversity - Team-Based Organization Different forms of communication Communicating in the office - Flexible workstations: are laptops. Back at the office desks, a docking station transforms the laptop into a full featured PC with network connection. - Follow-me Phone Service: Callers use one number to reach the person anywhere at home, office, or a remote site. - Intranet: is a private computer network that simplifies information sharing within the company. - Wireless Networks: are laptop PCs with wireless access cards. - Electronic Presentation: combines color projector with laptop or PDA. (sound & animation) Communicating remotely - Wall displays: are for brainstorming at white board - Internet Videophone:
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