1-Foundation

1-Foundation - 1-1OutlineInformation Systems and...

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Unformatted text preview: 1-1OutlineInformation Systems and BusinessTypes of Information SystemsSeveral basic concepts1-2The Print Shop CaseA small but rapidly growing firmCan Printshop solve their problems in other ways?Pros and cons of these solutionsWhat is the benefits of IS?1-3Case 2: Continental AirlinesThis Call is Being MonitoredCallMiner software installed:Records and transcribes conversationsCaptures keystrokesUsed to craft marketing plansImprove quality of customer serviceDetermine what training is needed1-4Case 3: SEW What IncRapid GrowthInternet makes it from a local to a global player45% growth in 2008, 65% growth in 2009Back office functionsCustomer dataOperational and financial dataDrapery and fabric image filesCustomer instruction filesPerception: No website, no credibility1-5What is a system?...
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1-Foundation - 1-1OutlineInformation Systems and...

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