The+Print+Shop

The+Print+Shop - The Print Shop The print shop is a small...

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The Print Shop The print shop is a small firm that has recently experienced significant growth. It has been challenged by the following growth-related problems: 1. When the print shop was a small, ten-employee company, orders were simply entered in a log book by the office secretary and crossed off as they were completed. Today, with the increasing volume of orders, the old system has broken down. On at least one occasion, an order was lost. If this problem continues, it could begin to cost the firm some business or even damage its reputation. 2. With the increase in sales, the volume of customer billings threatens to overwhelm the two billing clerks. If customers don’t get their bills on time, payment will be delayed and interest that might be earned on that money will be lost. 3. As sales volume has increased, it has become necessary to keep more supplies in inventory, and keeping track of that inventory is a problem. For example, just last week the purchasing department ordered a very expensive maroon ink. Two days later a stock clerk discovered that the ink was already in stock. The firm cannot afford to continue spending money on things it doesn’t need. 4. The accounting department currently maintains a set of ledgers in which all the print shop’s income and expenditures are reported. The two clerks are having trouble keeping up with the paperwork. Before a third clerk is hired, should moving the ledger to the computer be considered? A related problem is that the information recorded in the present ledgers is simply not accessible to the management. This case includes summaries of interviews with key personnel and samples of paper forms from the existing system. The interviewees and their areas of responsibilities are listed below: General: 1. Carl Jones (the owner) 2. Carla Jones, the VP 3. Gene, the accounting manager Order Entry: 4. Marty, the office secretary 5. Jessie, the sales manager 6. Lou, the production supervisor Customer Billing: 7. Marge, the billing clerk 8. Ray, the accounts receivable clerk Inventory Control: 9. Roberto, the inventory stock clerk 10. Maria, the purchasing manager Ledgers: 11. Travis, the assistant accounting manager
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12. Valerie, the accounts payable clerk Forms and documents: Order Entry: 1. The order log book 2. A customer order form 3. A work ticket Customer Billing: 4. A customer invoice 5. An accounts receivable ledger Inventory Control: 6. An inventory stock card. 7. A reorder request form 8. A purchase order 9. A vendor shipping document 10. A physical inventory form Ledgers: 11. The general ledger 12. A vendor card 13. The accounts payable ledger
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Interview with Carl Jones Carl Jones established the Print Shop almost twenty years ago. Until recently, it was a typical small town print shop specializing in wedding invitations, business cards, advertising flyers, and similar short press runs. Carl did good work and he developed a reputation for fairness, quality, and dependability. But the Print Shop was almost
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This note was uploaded on 01/17/2011 for the course MGMT 105 taught by Professor Kolay during the Winter '10 term at UC Irvine.

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The+Print+Shop - The Print Shop The print shop is a small...

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