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A Concise Guide to Technical Communication(3rd Edition)

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Chapter 3 Designing Usable Information 1. Usability & Technical Information a. Usability means that people who use the product can do so quickly and easily to accomplish their own tasks. To create a usable communication, begin with audience and purpose analysis. 2. Usability during the planning stages a. Perform an audience and purpose analysis (see chapter 2) b. Perform a task analysis i. Define main task ii. Divide main task into subtasks iii. Interview subjects and watch task being done to create information plan c. Develop Information Plan i. Information Plan: outline of the assumptions, goals, specifications, and budget ii. Begin with clear goal i.e.: users will be able to assembly grill in 30 min d. Do the Research 3. Usability During the Writing & Design Process a. Test Early Versions i. Allow audience members to provide input ii. Qualitative Testing: Used to identify which parts do or don’t work – observe how users react 1. Focus Groups
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2. Protocol Analysis: reads a section of the document and then explains what to do.
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Chapter 3 Bus Tech - Chapter 3 Designing Usable Information...

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