Balanced Scorecard - Reply to Florentine Kayijire on...

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Reply to Florentine Kayijire on Balanced Scorecard I enjoyed reading your post on the balanced score card. As an employee of a large health care organization that utilizes a scorecard and relies on the results to guide the organization, I find studying this subject interesting. I found myself nodding in agreement too many of your statements. The balanced scorecard (BSC) attempts to find a balance between financial and nonfinancial information in evaluating the company and its employees (Chen & Jones, p. 37, 2009). Balanced scorecards track four interrelated perspectives “financial, customer, internal business processes, and learning and growth” (p.37). Firms using balanced scorecards are providing a way for employees to align their goals with the goals of the company. However, a balanced scorecard is only as good as the way it is being utilized and communicated to the employees. A popular trend to get employees and managers more engaged with the BSC is to base their bonuses and incentives on their performance of the scorecard metrics (Kaplan, p. 7,
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This note was uploaded on 01/18/2011 for the course BUS 201 taught by Professor Marybethwhite during the Spring '08 term at University of South Florida.

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Balanced Scorecard - Reply to Florentine Kayijire on...

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