Exam+2+Review+Sheet - Intro to Organizational Psych Winter...

Intro to Organizational Psych
Winter 2009
Psych 260: Exam 2
Study Guide
3/2 Networks Lecture:
-Benefits of networking
-Constraints of networks
-Strength of weak ties
-Characteristics of good networkers
-Social capital
-“Reciprocity Ring” (from section)- creating norms of reciprocity
-Networking takeaways
Baker:
-Elements for managing any relationship:
-Mutual understanding: importance of feedback, difficulties in receiving feedback
-Mutual benefit: types of benefits
-Managing up: working well with your supervisors
-Managing down: subordinates as partners
-Managing sideways: the power of peers
-360-degree appraisal system
Granoveter :
-Density and diversity of networks as a key factor in diffusing information to organizational
members
-Pitfalls of using only strong ties
-Why using weak ties is advantageous
-Powerful networks: density, diversity
3/4 Social Identity and Socialization Lecture:
-Definition of social identity
-Ways to increase social identification
-Effects of social identity
-Definition of socialization
-Ways in which socialization occurs: Disney example
-Informal socialization
-Social identity and socialization takeaways
Chapter 7: Employee Training and Development:
-Benefits of a career development system
-Theories of learning used for employee training:
-Social learning theory
-Modeling
-Cognitive theories of learning
-Model for successful training programs
-Assess training needs: organizational, task, person, and demographic analyses
-Establish training objectives
-Develop and test training materials
-On-site methods: on-the-job training, apprenticeship, vestibule training,
job rotation
-Off-site methods: seminars, audiovisual instruction, behavior modeling training,
simulation techniques, programmed instruction, computer-assisted instruction

Intro to Organizational Psych
Winter 2009
-Management/leadership training methods: problem-solving case study, role-
playing, management games, conference, action learning, 360-degree feedback,
mentoring, coaching
-Implement training program
-Equal Employment Opportunity Issues
Lecture Week 10
-Group Development
-Stage vs. Phase models of group development