260 Exam 2 Short Answer - Intro to Organizational Psych...

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Intro to Organizational Psych Winter 2009 Psych 260: Exam 2 Short Answer Questions: TWO of the following 12 short answer questions will appear on Exam 2 (4/20/09). 1. According to the textbook, transcultural leaders will need training to develop skills in five areas. Name and describe three of the areas. Sensitivity to diversity issues: leaders will be looked to as “diversity experts,” so they must be able to deal effectively with groups that have different values and worldviews Interpersonal skills: the changing and expanding role of work group leaders will require them to become more interpersonally skilled Global awareness: leaders will need to be knowledgeable of worldwide issues that may affect the organization and the organizations and organizational members it must interact with Capability of managing highly decentralized organizations: as more and more work is done in independently functioning work teams, leaders will need to play more of a “coaching” or “consultant” role, than the traditional authority role of “boss” Community-building skills: effective leaders of the future will have to build work groups into cooperating, independent “communities” of workers. The leader will need to build group cohesiveness and commitment to goals. More and more, group members will turn to leaders for the “vision” of where the work group and the organization is going 2. Organizations are highly motivated to build social identity among employees. Name and describe three ways in which social identities can be strengthened. Stereotyping outgroup – building up in-group – make out-group look one dimensional and very negative o Ex. war on terrorism Building up ingroup o Depersonalization members in the group – similar to each other o Ex. military Boundary-building – getting in very hard – very clear who is part of the group and who is not important aspect o Ex. fraternities, universities 3. You have just been offered a highly competitive job, and the recruiter says they will call you back tomorrow afternoon to work out the specifics. You have twenty-four hours before the call. Based on lecture and discussion, describe three things you will do during this time to prepare for the call. Prepare politically: Know your BATNA – be prepared to negotiate o A back up contingency plan – if this doesn’t work out, I can go to one of their competitors – know other partner will negotiate, determines your walk away point o Gives you a sense of power o Assess how far your opponent can be pushed o What is the other’s best alternative power o How things fit together and how your priorities fit together Prepare Culturally: Learn information about the other side – try to form a personal relationship first
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Intro to Organizational Psych Winter 2009 o Learn about the company know the “opponents perspective” o
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