Psych 260 – Lecture outlines

Psych 260 – Lecture outlines - Psych 260...

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Psych 260 – Lecture Notes Maps 4 Levels of Analysis in Org. Psych: Individual Group Relationships Context Proximal cause: underlying cause of organization failure Mental Maps: Social schemes -> simplification/biased perspective to make sense of information/problems Strategic Map: how pieces of organization fit together Formal structure (an example would be an organizational chart to understand departments and hierarchy) Psychological processes: how people are grouped, how individuals are linked to one another Role of Leader: Organizational designer, architect, strategist Sources of Problems: Lack of congruence or fit between systems -> employee’s skills do not fit job, individuals who need to exchange info don’t have means to communicate Political Map: Who has power and influence, especially through networking and informal relationships Psychological processes: identifying and leveraging interests of others, informal networks Role of Leader: forging coalitions and alliances, negotiating and mediating between conflicted interests, use social influence strategies Source of Problems: imbalance between formal and informal power (people at top of hierarchy not most networked), entrenched coalitions Cultural Map: shared values, artifacts, implicit assumptions
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Psychological Processes: Meaning and interpretation, shared values and beliefs Role of Leader: Articulating vision, providing symbol of culture and explaining culture, aligning values to goals of org Source of Problems: basic assumptions are not made explicit Firefighting flashover video example: Strategic: Number of teams, how they form and are coordinated Political: Hierarchy and status related to being in front of crew Cultural: Sweden advocates spritzing, not “macho” in US Personality Types Individual differences: multiple dimensions—personality, gender, race, age, more—how we handle differences = diversity Personality; stable/consistent traits, tendencies, and characteristics of individual (ex. Asshole: tendency to demean others, especially those with lower power) Specific Personality Traits: Mach (tendency to deceive others for personal gain), Type A (impatient, highly competitive, and time-sensitive), Locus of Control (internal: individual controls life or external: environment, higher power, or other people control life) Big 5 Personality Constructs -> Openness Conscientiousness Extroversion Agreeableness Neuroticism Myer Briggs Type Indicator: prevalent in business organizational setting Extroversion/Introversion: what energizes you, going out or getting down time
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o Work Style: Think better with others versus thinking by reflection (preference, not ability) o Communication Style: Think out loud versus verbalize thought out ideas Sensing/Intuition: acquiring information, nitty gritty details versus big picture o Work Style: in the details versus big picture (everyone with same cognitive style leads to trap)
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This note was uploaded on 01/18/2011 for the course PYSCH 260 taught by Professor Lee,fiona during the Winter '09 term at University of Michigan.

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Psych 260 – Lecture outlines - Psych 260...

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