IT and SCM & CRM

IT and SCM & CRM - BMGT 301 INTRODUCTION TO...

Info iconThis preview shows pages 1–4. Sign up to view the full content.

View Full Document Right Arrow Icon

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
This is the end of the preview. Sign up to access the rest of the document.

Unformatted text preview: BMGT 301 INTRODUCTION TO INFORMATION SYSTEMS Prof. Don Riley Supply chain consists of all parties involved, directly or indirectly, in the procurement of a product or raw material Supply chain management (SCM) involves the management of information flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability Source: Doing Business in the Wired World, Kambil,A., IEEE Computer, May 1997. Legitimization Risk Management Dispute Resolution Search Valuation Logistics Payment and Settlement Authenticating Quality Trade Context Process Basic Trade Processes Information Technologies Think of a Dell computer CPUs: US LCDs: South Korea Hard drives: Japan Video Cards: Canada Motherboards: Taiwan Mouse: Mexico Assembly: China The efficiency of SC is critical Supply chain costs can constitute as much as 75% of the products retail price. Sales and Distribution Applications Operating System Computer Chips and Components IBM DEC Sperry Univac Wang Assembly line production (sequential) Build to Forecasts Inventories at each stage in the value chain Substitute Information for Inventory! Why inventories? Old days: manufacturing->warehouse->retailers Role of warehouse: Products sat there waiting for demand information just in case Information as substitute for inventories Just in Time Walmart can ship goods from manufacturers to its stores directly Dell has negative inventories Dells Cash Cycle = - 41 days (4 + 30 75) Gateways Cash Cycle = - 7 days (23 + 33 63) Bullwhip effect...
View Full Document

This note was uploaded on 01/23/2011 for the course BMGT 301 taught by Professor Wang during the Spring '08 term at Maryland.

Page1 / 8

IT and SCM & CRM - BMGT 301 INTRODUCTION TO...

This preview shows document pages 1 - 4. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online