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IT and SCM & CRM

IT and SCM & CRM - BMGT 301 INTRODUCTION TO...

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BMGT 301 INTRODUCTION TO INFORMATION SYSTEMS Prof. Don Riley Supply chain – consists of all parties involved, directly or indirectly, in the procurement of a product or raw material Supply chain management (SCM) involves the management of information flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability Source: “Doing Business in the Wired World”, Kambil,A., IEEE Computer, May 1997. Legitimization Risk Management Dispute Resolution Search Valuation Logistics Payment and Settlement Authenticating Quality Trade Context Process Basic Trade Processes Information Technologies Think of a Dell computer… – CPUs: US – LCDs: South Korea – Hard drives: Japan – Video Cards: Canada – Motherboards: Taiwan – Mouse: Mexico – Assembly: China The efficiency of SC is critical – Supply chain costs can constitute as much as 75% of the product’s retail price.
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Sales and Distribution Applications Operating System Computer Chips and Components IBM DEC Sperry Univac Wang • Assembly line production (sequential) • Build to Forecasts • Inventories at each stage in the value chain Substitute Information for Inventory!
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Why inventories? Old days: manufacturing->warehouse->retailers – Role of warehouse: • Products sat there waiting for demand information “just in case” Information as substitute for inventories “Just in Time” – Walmart can ship goods from manufacturers to its stores directly – Dell has “negative” inventories Dell’s Cash Cycle = - 41 days (4 + 30 – 75) Gateway’s Cash Cycle = - 7 days (23 + 33 – 63) Bullwhip effect
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