S100 Managed Heart Powerpoint

Flightattendantcontrasts pre1980sjobwithpost1980s

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Unformatted text preview: SUPERMARKET’S “ENFORCED SAFEWAY SUPERMARKET’S “ENFORCED FRIENDLINESS POLICY” LOOK DIRECTLY INTO THE CUSTOMER’S EYES, MAINTAIN EYE CONTACT FOR 3 SECONDS SMILE WARMLY, GREET THE CUSTOMER BY NAME, AND ASK HOW HE’S DOING CASE STUDIES OF TWO JOBS CASE STUDIES OF TWO JOBS 1. FLIGHT ATTENDANT (CONTRASTS PRE­1980s JOB WITH POST­1980s) PRE­1980s FLIGHT ATTENDANTS MAINLY WOMEN PRE­1980s FLIGHT ATTENDANTS PRE­1980s FLIGHT ATTENDANTS (CONTINUED) LENGTHY TRAINING PERIOD­­ISOLATED, NOT ALLOWED TO GO HOME, LIKE BRAINWASHING INTENT IS TO INDUCE DEEP ACTING­­NOT TO MAKE FAs PUT ON A SMILE BUT TO WANT TO SMILE TAUGHT THAT THE PASSENGER IS ALWAYS RIGHT PRE­1980s FLIGHT ATTENDANTS PRE...
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This note was uploaded on 01/24/2011 for the course SOC_S 100 taught by Professor Robinson during the Fall '07 term at Indiana.

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