S100 Managed Heart Powerpoint

Hewaslikeagrandpatomesoi

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Unformatted text preview: INUED) My best friend in high school went to UK her first year of college, and while there her grandpa died. He was like a grandpa to me so I went to the funeral. When I passed by his casket, I started laughing. My friend Kelly said “April, cut it out!” I said “Kelly, I have never seen him with his clothes on; he was always in his underwear!” INAPPROPRIATE AFFECT: INAPPROPRIATE AFFECT: WHEN EMOTION MANAGEMENT FAILS FREE WRITING FREE WRITING 1. 2. GIVE AN EXAMPLE OF WHEN YOU USED SURFACE ACTING. WHY DID YOU DO THIS? GIVE AN EXAMPLE OF WHEN YOU USED DEEP ACTING. WHY DID YOU DO THIS. EMOTION MANAGEMENT AT EMOTION MANAGEMENT AT WORK THREE TYPES OF LABOR ­­PHYSICAL LABOR—DIGGING DITCHES ­­MENTAL LABOR—WRITING LAW BRIEFS ­­EMOTIONAL LABOR—MAKING CUSTOMERS HAPPY EMOTIONAL LABOR IS MOST ALIENATING, LIKE SELLING YOUR SOUL GENDER AND EMOTIONAL GENDER AND EMOTIONAL LABOR 1/3 OF ALL WORKERS HAVE JOBS INVOLVING EMOTIONAL LABOR; ¼ OF MEN, BUT ½ OF WOMEN SAFEWAY...
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  • Fall '07
  • Robinson
  • flight attendants, emotion management, Arlie Hochschild, Southwest Airlines Commercial, PRE­1980s FLIGHT ATTENDANTS

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