S100 Managed Heart Powerpoint

S100 managed heart powerpoint

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Unformatted text preview: ARLIE HOCHSCHILD, THE ARLIE HOCHSCHILD, THE MANAGED HEART EMOTION MANAGEMENT EMOTION MANAGEMENT EMOTIONS ARE A CLUE OR WARNING TO WHAT IS HAPPENING TO US AND OTHERS BUT FRIENDS, FAMILY, AND BOSSES TRY TO CHANGE OUR EMOTIONS BY TELLING US HOW WE SHOULD FEEL SO WE LEARN TO CONTROL OUR EMOTIONS & HIDE THEM FROM OURSELVES­­THIS IS EMOTION MANAGEMENT TWO TYPES OF EMOTION MANAGEMENT OR ACTING: EMOTION MANAGEMENT EMOTION MANAGEMENT (CONTINUED) 1. SURFACE ACTING­­A CHANGE IN BODY LANGUAGE, TONE OF VOICE, FACIAL EXPRESSION, BUT NOT A CHANGE IN FEELINGS PUT­ON SMILE, SIGH, SNEER 2. DEEP ACTING—AN INTENTIONAL, SELF­ INDUCED CHANGE IN FEELING ITSELF TRYING TO FEEL HAPPY FOR A FRIEND WHO WINS SOMETHING YOU WANTED TRYING TO FALL OUT OF LOVE TRYING TO FEEL SAD AT A FUNERAL WHEN YOU'RE NOT EMOTION MANAGEMENT EMOTION MANAGEMENT (CONT...
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This note was uploaded on 01/24/2011 for the course SOC_S 100 taught by Professor Robinson during the Fall '07 term at Indiana.

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