S100 Managed Heart Powerpoint

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Unformatted text preview: 1980s FLIGHT ATTENDANTS (CONTINUED) "PRODUCT" BEING SOLD (TO MAINLY MALE BUSINESS CUSTOMERS) IS: SEXY (“COFFEE, TEA, OR ME?”) FLIRTATIOUS (“FLY ME”) ATTRACTIVE (UNIFORM STANDARDS FOR WEIGHT, HEIGHT, HAIR LENGTH, AGE—”COOKIE CUTTER”) SMILING ("YOUR SMILE IS YOUR BIGGEST ASSET") Southwest Airlines Commercial, Southwest Airlines Commercial, circa 1972 http://www.youtube.com/watch? v=TR7JApjgIGw&mode=related&search= PRE­1980s FLIGHT ATTENDANTS PRE­1980s FLIGHT ATTENDANTS (CONTINUED) ABLE TO TAKE ABUSE FROM "IRATES" ABLE TO HANDLE MILD SEXUAL HARASSMENT BUT ALSO ABLE TO HANDLE EMERGENCIES POST­1980s FLIGHT ATTENDANTS POST­1980s FLIGHT ATTENDANTS WITH DEREGULATION, AIRLINES COMPETE ON PRICES RATHER SERVICE MORE KIDS, ELDERLY, WHITE­ KNUCKLE PASSENGERS MORE THINGS...
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This note was uploaded on 01/24/2011 for the course SOC_S 100 taught by Professor Robinson during the Fall '07 term at Indiana.

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