13__Communications Skills0

13__Communications Skills0 - Communication Skills MKTG3010...

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Communication Skills MKTG 3010 Spring 2011
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1. Profile Yourself 1. Gating Process 1. Communication Theory 1. Listening
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Profile Yourself Find out how others see you. What do they say you do well? What activities have you engaged in in the last five years? Look for junctures!
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The Voices of Wisdom Know thyself. --Plato To thine own self be true. -- Shakespeare
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The Gatekeeper at night
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The Gatekeeper at work Uses personal categorizations Performs a cue search Takes 5 seconds to 3 minutes
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Six types Sharp person Legend in his own mind Sheepish Shallow Joker/misfit Ethical/dishonest
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Communication Transmitting information about yourself and your product to someone else
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Intimate Space 2-0 feet Personal Space 4-2 feet Social Space 12-4 feet Public Space 12+ feet Proxemics
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Communication Model Sender ------------------------------------& Receiver
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Communication Model Sender -----------------------------------------I Receiver Encoding Speech Decoding H e a r i n g Medium Feedback Loop
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Listening 80:20 Rule Listen 80% of the time Talk 20% of the time
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13__Communications Skills0 - Communication Skills MKTG3010...

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