Isom notes 6 - on an enterprise Key point indicators(KPI is...

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Isom 247 Prof jukic Class notes Business process Reengineering Business process is a standardize set of activities that accomplish a specific task, such as processing a customer’s order. Business process reengineering is the analysis and redesign of work flow between enterprises. (its about finding opportunity for improvement) Enterprise resource Planning, focus on everything, all process, departments and operates
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Unformatted text preview: on an enterprise. Key point indicators (KPI) is a quantifiable measurement agreed before hand that reflect the critical success factors of a organization. 2 ways to measure success in IT are, • Efficiency IT metrics measures performance through IT systems including speed, availability • Effectiveness IT metrics measures the impact it has on business and activities including consumer satisfaction....
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