Isom notes 6 - on an enterprise. Key point indicators (KPI)...

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Isom 247 Prof jukic Class notes Business process Reengineering Business process is a standardize set of activities that accomplish a specific task, such as processing a customer’s order. Business process reengineering is the analysis and redesign of work flow between enterprises. (its about finding opportunity for improvement) Enterprise resource Planning, focus on everything, all process, departments and operates
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Unformatted text preview: on an enterprise. Key point indicators (KPI) is a quantifiable measurement agreed before hand that reflect the critical success factors of a organization. 2 ways to measure success in IT are, Efficiency IT metrics measures performance through IT systems including speed, availability Effectiveness IT metrics measures the impact it has on business and activities including consumer satisfaction....
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