PP5 Assessment and Other Communication.ppt

PP5 Assessment and Other Communication.ppt - Assessment&...

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Unformatted text preview: Assessment & Other Communication Thing to Know & Think About Things to Know: What are the characteristics of an interview? What are the essential elements of basic communication? How do you advance the conversation? What are the elements of active listening & how is it useful? What are the qualifications for an interpreter & how do you work with them? Interview / Assessment Types of Interviews Characteristics Patience – – – Purposeful, focused, structured – Skill & self awareness – Awareness of attitudes & values Do not rush to judgment Client manipulation Active Listening Observation – Body Language Communication Basics Feelings Repetition & emphasis Tempo Humor is tricky Interference Active Listening Posture Face speaker Eye contact Friendly expression Arms & legs uncrossed Arms loose if standing Hands in lap or on arms of chair if sitting Lean toward speaker Observe & Be Aware of Body Language Advance the Conversation Verbal acknowledgements (“ah” or “um”) Ask questions (but do not interrogate) Reflect back, paraphrase Nod Summarize Self disclosure Active Listening Will… Build rapport Keep conversation going Help the speaker feel comfortable Empower the speaker Ensure that you actually understand the speaker Help you remember what the speaker said Oh Tom…You’re such a good listener! Recording Privacy Kinds of recording – Notes – Process recording – Summary reports Continuity Progress Evidence Interpreters Qualifications – Bilingual, bicultural – Understands significance – Preserves confidentiality Multiple Roles: – Translator – Culture Broker – Patient Advocate Working with Interpreters Translation factors – – – When speaking or listening, watch the client Reinforce verbal interaction with visual aids Reinforce with materials written in the client’s language Repeat important information more than once Minimize jargon Nodding may indicate politeness, not comprehension Bilingual interviewing, 2x as long! Life Systems Model Refugee Services Sponsor Sister­ in­law Young widowed mother Hmong Community Brother­ in­law ESOL classes Language classes ...
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This note was uploaded on 01/24/2011 for the course FMSC 330 taught by Professor Grutzmacher during the Spring '09 term at Maryland.

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