Unformatted text preview: Case Management & Case Counseling Things to Know What is the nature of helping relationships? What is the difference between counseling & case management? What are the steps of the helping process, when do they happen, & how are they different from each other? What are the goals of a case manager / counselor? What are some basic counseling techniques & how do they work? How do you make an action plan? What are the guidelines for a culturally competent assessment? What is the LEARN model? Helping Relationships Accepting Dynamic Emotional Purposeful Honest & Safe Authoritative Case Management vs Counseling Counseling: – individual’s psychological growth – development of emotional insight Case management: – coordinating services – coping skills Engagement Assessment Helping Process Problem Definition Goal Setting Contract Action Intervention Choices Evaluation Continuation Initial Process of Case Management Outreach Relationshipbuilding Assessment Service Plan Goals of the case manager / counselor Releasing a negative emotional state Understanding self and situation Making decisions Implementing decisions Some Basic Counseling Techniques Reframing Emotional regulation – viewing events, relationships & occurrences from a variety of perspectives – negative thoughts are a draining defense mechanism Advocacy – for oppressed clients Guidelines for a Culturally Competent Assessment Importance of cultural background Validate support system Use & strengthen support system Help ID and resolve value conflicts Same cultural group Negative cultural stereotypes enable Be aware limitations & ignorance Be open to mutual learning Common Cultural Differences To Know
“Ours” “Others” Make it better Accept with grace Control over nature Harmony with nature Strong measures Gentle approach Do something Wait and see Plan ahead Take life as it comes Standardize Individualize The LEARN Model
Berlin and Fowkes Listen to the client’s perception of the problem Explain your perception of the problem Acknowledge and discuss differences/similarities Recommend treatment Negotiate treatment Action Plan Help client articulate problems, priorities, & desired outcomes Break down big problems Visualize strategies & resources Consider constraints Choose strategy Map out plan Implementation Continuation Mobilizing resources Monitoring and coordinating services Reassessment of client’s status Termination of case when services no longer warranted ...
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- Spring '09
- Case Counseling