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Unformatted text preview: meanings by the receiver Complete cx transaction- receiver verifies a senders message meaning during discussion Attention to encoding and decoding is required by each member of the group to have similar perceptions Feedback! Very important Level of understanding during discussion depends on listening and responding Listening- attending to, hearing, and understanding and remembering symbols Hearing- reception of sound waves (not understanding) 1.pseudolistening 2. silent arguing 3.Premature replying 4.Focusing on inrrelavancies and distractions 5.Sidetracking 6.Listening defensively 7. mind raping- insisting that what the speaker meant, is what the listener says the speaker meant Active listening- listener must understand speaker before replying or discussing. .must paraphrase. .must confirm understanding first before responding Focused listening- remembering what has been discussed, what has declined, what the current issues are is a responsibility of all group members...
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This note was uploaded on 01/24/2011 for the course COMMRC commrc 054 taught by Professor Heatherliebling during the Fall '10 term at Pittsburgh.
- Fall '10