BPM7_Qualitative Process Analysis(1).pdf - Part 5 Qualitative process analysis Prof Dr Jochen De Weerdt Lecture overview 1 Introduction 2 Value-added

BPM7_Qualitative Process Analysis(1).pdf - Part 5...

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Part 5: Qualitative process analysis Prof. Dr. Jochen De Weerdt
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Lecture overview 1. Introduction 2. Value-added analysis & waste analysis 3. Issue documentation Issue register Pareto analysis PICK charts 4. Root cause analysis Many of the slides in this presentation are based upon lecture material from M. Dumas (University of Tartu). 2
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Lecture material Dumas, M., La Rosa, M., Mendling, J., Reijers, H. (2017) Fundamentals of Business Process Management. 2 nd edition. Chapter 6 3
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Business Process Analysis
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Process Analysis Techniques Qualitative Analysis Value-Added Analysis & Waste Analysis Root-Cause Analysis Pareto Analysis PICK charts Issue Register Quantitative Analysis Quantitative Flow Analysis Queuing Theory Process Simulation
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Value-added analysis & waste analysis 6
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Value-Added Analysis Decorticate the process into steps Steps performed before a task The task itself, possibly decomposed into smaller steps Steps performed after a task, in preparation for the next task Classify each step into: Value-adding (VA) Business value-adding (BVA) Non-value-adding (NVA)
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Value-adding activities Produce value or satisfaction to the customer Criteria Is the customer willing to pay for this step? Would the customer agree that this step is necessary to achieve their goals? If the step is removed, would the customer perceive that the end product or service is less valuable? Examples Order-to-cash process: Confirm delivery date, Deliver products University admission process: Assess application, Notify admission outcome 8
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Business value-adding activities Necessary or useful for the business to operate Criteria Is this step required in order to collect revenue, to improve or grow the business? Would the business (potentially) suffer in the long-term if this step was removed?
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  • Fall '15
  • MARTIN
  • Management, Root cause analysis, Business process modeling

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