kw - Managing Knowledge Workers We Shall Learn Who are...

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Managing Knowledge Workers
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We Shall Learn Who are knowledge workers? Business roles in learning organizations Work adjustment and knowledge worker Technology and the knowledge worker Role of Ergonomics Role of the CKO
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What Is Knowledge Management Knowledge Management is a newly emerging, interdisciplinary business model that has knowledge within the framework of an organization as its focus. Knowledge management; uses accessible knowledge from outside sources Embedding and storing knowledge in business processes, products and services Representing knowledge in database and documents Promoting knowledge growth Assessing the value of knowledge assets
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Introduction The term “management of knowledge workers” was introduced by Peter Drucker more than 35 years ago. He said“management's new role” is to “make knowledge more productive”. Thomas Davenport said “Finding ways to improve the productivity of knowledge workers, is “one of the most important economic issues of our time”
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"So what is a knowledge worker? A problem solver versus a production worker; A person who uses intellectual rather than manual skills to earn a living; An individual who requires a high level of autonomy; A manipulator of symbols; someone paid for quality of judgement rather than speed of work; A worker who uses unique processes; Someone who possesses un-codified knowledge which is difficult to duplicate; A worker who sources between his ears; Someone who uses knowledge and information to add to deeper knowledge and information."
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Who is a knowledge worker? Individuals who add to a company’s products and services by applying their knowledge -Peter Drucker Knowledge workers, he says, are those whose “primary tasks involve the manipulation of knowledge and information.” These people are the creators of wealth -Thomas Davenpotr A knowledge worker is one who uses IT in conducting day to day business and one that has direct impact on the efficiency and productivity of the job and work process -Awad
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Knowledge workers use their intellect to convert their ideas into products, services, or processes." "Knowledge workers are continually learning, aware that knowledge has a limited shelf life."
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Attributes Holds unique values and understands and adopts the culture of the organization. Aligns personal and professional growth with corporate vision and achievement of strategic goals. Adopts an attitude of collaboration and shearing. Has an innovative capacity and creative mind. Has a clear understanding of the business of which he or she is a part of. Is willing to learn, unlearn and adopt new ways
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kw - Managing Knowledge Workers We Shall Learn Who are...

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