MB0023_Business_Communication

MB0023_Business_Communication - MODEL QUESTION PAPER...

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MODEL QUESTION PAPER BUSINESS COMMUNICATION MBA SEMESTER I TIME: 2 HOURS MARKS : 140 SECTION A – 1 MARK QUESTIONS ( 40 MARKS) 1 . “ Communication is a process involving the selection, production and transmission of signs in such a way as to help a receiver perceive a meaning similar to that in the mind of the communicator.” This definition of communication was given by: a) Newman and Summer b) Bellows, Gilson and Odirone c) Berelson and Steiner d) Fotheringham 2. Communication starts with : a) Message b) Sender c) Channel d) Feedback 3. The number of key elements in the communication process is : a) Five b) Six c) Seven d) Four 4. The two broad areas of communication are : a) Oral and written communication b) Verbal and written communication c) Verbal and non-verbal communication d) Oral and non-verbal communication 5. Which of the following are examples of oral communication? a) Meetings, memos and presentations b) Meetings, memos and performance reviews c) Meetings, presentations and performance reviews d) Reports, presentations and performance reviews 6.Which of the following are examples of written communication? a) Letters and voicemail b) Reports and email c) Circulars and voicemail d) Presentations and email 7. All the following are external stakeholders of an organization, except: a) Media b) Government c) Suppliers d) Shareholders 8. Functional coordination is one important reason for communicating with : a) Superiors b) Peers c) Subordinates d) Employees’ unions
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9. Communication with superiors involves: a) Problem solving b) Disciplinary matters c) Welfare aspects d) Public relations 10. Listening has been identified as one of the “seven habits of highly effective people” by : a) Lundsteen b) Stephen Covey c) Lee Iacocca d) Tom Peters 11. The most basic type of listening is known as : a) Discriminative listening b) Comprehension listening c) Appreciative listening d) Evaluative listening 12. Another name for dialogic listening is : a) Empathetic listening b) Therapeutic listening c) Relational listening d) Active listening 13. Readability is determined mainly by : a) Punctuation b) Length of words c) Active and passive voice d) Spelling 14. One broad principle of general writing is : a) Write to express, not to impress b) Write to impress not to express c) Tone d) Emphasis and subordination 15. Writing style can be improved through use of : a) Jargon b) Slang c) Simple words d) Metaphors 16. All the following are advantages of oral communication, except : a) Control over receiver’s attention b) Immediate feedback c) Personal quality d) Conveying complex information 17. Teleconferencing is not suitable for : a) Meetings b) Interviews c) Problem solving d) Keeping in touch with country offices 18. One advantage of telephone communication is :
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a) Good for problem solving b) Permits use of some non-verbal cues c) Conveying large amount of information d) Keeping a permanent record 19. Reading refers to which element of the communication process?
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MB0023_Business_Communication - MODEL QUESTION PAPER...

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