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Unformatted text preview: COM M 4559-501: Emerging Markets Notes 10-13-2010 (A12) Offshoring and outsourcing • India o Speak English o Educated o Service workers – most have contact with English o Time zones o Lower labor rates o Large focus on details o Infrastructure is poor Service companies would have workarounds – own power supply o Day-to-day collaboration o Many people are not comfortable with foreign accented English Mid Westerns o Problems with confidentiality Concern for security o High turnover Potentially able to take knowledge with them Customer acceptance is greater business to business • Not as much with consumers o Moving low value jobs offshore allows Americans to take on more important jobs India is taking a lot of our IT jobs that are high skilled • The jobs that are supposed to be created in the USA • Offshoring o More benefits for customer than the company that is being outsourced too Dividends Future reinvestments Increases availability and variety of goods available...
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- English Educated Service, English Time zones, igh tu rnover, Lower labor rates