CASE 1 - Building an Enjoyable Workplace-Case of The Road to Hell Whats happened The case The Road to Hell is a story of two individuals with

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Building an Enjoyable Workplace --Case of “The Road to Hell”
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What’s happened? The case “The Road to Hell” is a story of two individuals with different backgrounds and points of view having different interpretations of an interview. John Baker is a successful western chief engineer of the Barracania’s branch of a multinational company. He is an English expatriate, and had served his 23 years with Continental Ore in many different places which made him quite confident in understanding a regional staff’s psychology and knowing exactly how to get along with locals. On the other hand, Rennalls is an assistant engineer and one of the brightest Barracanian prospects on the staff of Caribbean Bauxite. He graduated with honors from London University and he is also the son of the minister of finance and economic planning, which made him especially sensitive to political and racial issues involving relations between his culture and western influence. Through the interview, Baker tried to solve a complaint that he has received
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from Mr. Jackson – one of the European employees who reported that Rennalls had been rude toward him. While the misinterpretation occurs during their communication process and finally the interview ended up in a disaster. What cause the disaster?
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This note was uploaded on 01/24/2011 for the course BA 335 taught by Professor Donant during the Spring '10 term at Singapore Management.

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CASE 1 - Building an Enjoyable Workplace-Case of The Road to Hell Whats happened The case The Road to Hell is a story of two individuals with

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