15-1 Case StudyWhat should Rosemary do?Rosemary has several options available to her depending on how severe she chooses to utilize controls in her business. First, she could remove Kate from her position and hire a new supervisor creating more distinct duties. Kate could focus on direct services while a supervisor manages business aspects. Secondly, she could utilize technology to manage the environment. For instance, she could use a camera with videotaping capability. She could utilize a card swipe system with her customers to create better accounting of traffic flow and the corresponding revenue that would be expected. If Rosemary felt the current behavior was unacceptable she
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