BSBHRM501 Task 2.docx - BSBHRM501 Manage human resources services Task 2 Draft Service level agreement General information Purpose This service

BSBHRM501 Task 2.docx - BSBHRM501 Manage human resources...

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BSBHRM501 Manage human resources servicesTask 2
Draft Service level agreementGeneral informationPurposeThis service agreement is intended for the purpose of formally setting up the relationship between staff in organisation and to provide the foundation for a healthy business relationship. This agreement completes the responsibility for JKL to ensure quality, compliance and timeliness of the output named in this agreement. VisionJKL Industries believes in developing and unlocking the potential of its people to allow the company to become the leading supplier of forklifts, small, medium and large trucks in Australia.Service performanceMissionWe deliver value to customers and investors through our highly trained, motivated, and expert workforce.ScopeThe scope of this SLA is developed to use in JKL and applied toService provider (Outsource contractor)Line managerHR officerKey stakeholders affected The employeesThe investorsThe suppliersThe customersThe shareholders.Hours of operationsJKL operates Monday to Friday from 9 am to 5 pm.
Performance expectationsService expectationsService Process/AreaExpectationPerformance metricPerformance monitoring scheduleRecruitment processThis process should not take too longTimelinessWhen have recruitment and selectionScanning of the forms provided with the employeesComing up with efficient information systemManual monitoring ofthe information flow in the organisation.Weekly assessment of the information system.Employment of an ERP systemThis will ensure that the organisation and the service provider have a continual information sharing avoiding confusionMonitoring of the systemWeekly check-upTraining of service providerHave adequate training to business needs

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