OB Chapter_9-11 REPOST-1

OB Chapter_9-11 REPOST-1 - Groups& Decision Making MGT...

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Unformatted text preview: Groups & Decision Making MGT 3101 Definitions • Groups – Formal – Informal • Teams – Advice Teams – Production Teams – Project Teams – Action Teams Why Organizations Use Groups • Accomplish complex, interdependent tasks • Generate new or creative ideas and solutions • Coordinate interdepartmental efforts • Solve complex problems • Implement complex decisions • Socialize and train newcomers Tuckman’s Model of Group Development Roles and Norms • Roles – Role Episode – Role Overload – Role Conflict – Role Ambiguity • Norms – How they develop – Why they are enforced Task vs. Maintenance Roles Three Dimensions of Trust Overall trust – expecting fair play, the truth, and empathy Reliableness – believing that promises and appointments will be kept and commitments met Emotional trust – having faith that someone will not misrepresent you to others or betray you Special Types of Teams • Quality Circles • Self-Managed Teams • Virtual Teams Team-Related Pitfalls • Social Loafing • The Asch Effect • The Abilene Paradox • Groupthink The Asch Effect 1 2 3 Standard Line Card Comparison Lines Card The Abilene Paradox...
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This note was uploaded on 01/25/2011 for the course MGT 3101 taught by Professor B during the Spring '10 term at Georgia Tech.

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OB Chapter_9-11 REPOST-1 - Groups& Decision Making MGT...

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