OB Chapter_12 POST communication-1

OB Chapter_12 POST communication-1 - Click to edit Master...

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Unformatted text preview: Click to edit Master subtitle style Organizational Communication MGT 3101 Organizational Behavior 212-2 Basic Dimensions of the Communication Process Communication interpersonal exchange of information and understanding 312-3 A Perceptual Model of Communication Figure 12-1 412-4 A Perceptual Model of Communication Noise interference with the transmission and understanding of a message 512-5 Interpersonal Communication Communication competence ability to effectively use communication behaviors in a given context 612-6 Communication Competence Affects Upward Mobility Figure 12-2 712-7 Assertiveness, Aggressiveness, and Nonassertiveness Assertive style - expressive and self- enhancing, but does not take advantage of others. Aggressive style - expressive and self- enhancing, but takes advantage of others Nonassertive style - timid and self- denying behavior. 812-8 Sources of Nonverbal Communication Nonverbal Communication - messages sent outside of the written and spoken word Sources: Body movement and gestures Touch Facial expression Eye contact 912-9...
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This note was uploaded on 01/25/2011 for the course MGT 3101 taught by Professor B during the Spring '10 term at Georgia Institute of Technology.

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OB Chapter_12 POST communication-1 - Click to edit Master...

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