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Unformatted text preview: 3. Conversational Management a. How communicators regulate their interactions c. Who controls the interaction ebb and flow and how smoothly the interaction proceeds d. How topics proceed and change 4. Empathy a. The ability to demonstrate understanding and share emotional reactions to the situation 5. Effectiveness a. Achieving the objectives of the conversation b. Achieving personal goals c. A fundamental criteria for determining competence 6. Appropriateness a. Upholding the expectations for a given situation b. A fundamental criteria for determining competence...
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- Spring '10