ops mgt 15_Arctic_Freezer-1

ops mgt 15_Arctic_Freezer-1 - Arctic Freezer Case Study...

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Arctic Freezer Case Study
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Arctic Freezer - Freezer Producer - Located in Minnesota - Different Models of Freezers produced (chest, upright etc.) -Competitive Map: Where do they need to excel? - Price - Quality - Delivery (Reliability and Speed)
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Demand - Stable? - Seasonal? - Counter Cyclic? - Why? - Who do they sell? - Volume? - Demand Profiles?
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Operations Flow Shop? Job Shop? What type of process? Serial? Parallel? Worker Skill Set? Skilled? Unskilled?
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Problem: New Workforce? What is the problem with the new workforce: Education? Skills? Culture? Religion? Effort?
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Is there an operational problem here?
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Is there an operational problem here?
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Is there an operational problem here? Is this a capacity problem? If so, what do we need to do? Hint: This is a process Is this a quality problem? If so, what do we need to do? Hints: Continuous Improvement, PDCA Hints: Do it right at the first time, No defects
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Recall TQM: The current process Custome r B Operato r Custome r A Receivin g Party How can we reduce waiting time?
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ops mgt 15_Arctic_Freezer-1 - Arctic Freezer Case Study...

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