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summary 1 - Caitlin Vodopia The Creation of Output in...

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Caitlin Vodopia 9/7/2010 The Creation of Output in Quality and Services: A Framework to Analyze and Information Technology Worker Systems Studies have shown IT has been proven to increase white-collar workers’ output. The introduction of IT has had a strong impact on the productivity increase of IT based services such as public utilities, communications, business services, legal services, retail, and entertainment. IT also generates high performance and quality. The success of IT also relies on the skill set of the firm’s employees, and many companies use factors such as education, prior experience, or scores on special tests to determine if the candidate will be successful in an IT intensive job. A framework can be created to analyze the use of IT. This framework can show how much a firm will benefit from the use of IT and that these benefits are contingent upon how the operations manager handles challenges common in an IT based production setting. The framework also takes into account that the
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