summary 17 - Caitlin Vodopia Managing Knowledge-Based...

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Caitlin Vodopia 11/29/2010 Managing Knowledge-Based Resource Capabilities in Times of Uncertainty Manufacturing plants have three repositories of knowledge: o The physical production and information systems embedded in the plant’s technical systems, such as the selection, design, and development of the manufacturing and information technologies o The plant’s human workforce, which has the knowledge to effectively operate the plant’s technical systems, as well as diverse scientific information and engineering skills o The firm’s managerial systems which embody knowledge in the form of goals, reward systems, and coordination systems Outcomes of investments in knowledge are uncertain due to a variety of factors, including technical problems, workforce resistance, or limited financial resources A firm’s resources can be defined as “all assets, capabilities, organizational processes, firm attributes, information, knowledge, etc., controlled by the firm to
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