WtA Customer survey - 1 2 3 4 18. There was enough variety...

Info iconThis preview shows pages 1–3. Sign up to view the full content.

View Full Document Right Arrow Icon
Walk Through Audit Survey Draft of St. Charles Deli in Tech Square Customer Background Information 1. What is your age? 0-17 18-24 25-35 36-55 2. Are you a student? Yes No 3. Male or Female? Male Female 4. How often do you come to this deli in a month? 1 Time 2-3 Times 4-6 Times More 5. Is the deli in a convienent location? Yes No 6. Did you come alone or with others? Alone Group 7. How did you hear about St. Charles? Friends Passing by Internet Advertisement 8. Did you: Dine-in Take out Preorder Catering 9. What did you order? Coffee/Drink Salad/Soup Meal/Sandwich 10. How much did you spend? $0-3 $3-7 $7+ Experience Disagree Not Sure Agree 11. The waiting time in line to order was acceptable. 1 2 3 4 12. Waiting time for food was acceptable. 1 2 3 4 13. The food quality and taste matched my expectations. 1 2 3 4 14. The food portions matched my expectations. 1 2 3 4 15. Prices were reasonable. 1 2 3 4 16. The staff was friendly and helpful. 1 2 3 4 17. The atmosphere was enjoyable.
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Background image of page 2
Background image of page 3
This is the end of the preview. Sign up to access the rest of the document.

Unformatted text preview: 1 2 3 4 18. There was enough variety of food and beverages. 1 2 3 4 19. Pre-ordering my food was easy. 1 2 3 4 Facilities Disagree Not Sure Agree 20. There was adequate seating available. 1 2 3 4 21. The dining area was clean. 1 2 3 4 22. The bathrooms were clean and accessible. 1 2 3 4 Satisfaction Disagree Not Sure Agree 23. I found the overall service outstanding. 1 2 3 4 24. I am likely to use this service again. 1 2 3 4 25. I would recommend this restaurant to my friends. 1 2 3 4 Yes No 27. If yes to question #26, how could we better meet your expectations? Other Comments: Strongly Disagree Strongly Disagree Strongly Disagree 26. Could we improve the service to better meet your expectations? 55+ Other Strongly Agree 5 5 5 5 5 5 5 5 5 Strongly Agree 5 5 5 Strongly Agree 5 5 5 N/A N/A N/A...
View Full Document

This note was uploaded on 01/25/2011 for the course MGT 4366 taught by Professor Hora during the Spring '10 term at Georgia Institute of Technology.

Page1 / 3

WtA Customer survey - 1 2 3 4 18. There was enough variety...

This preview shows document pages 1 - 3. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online