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Unformatted text preview: Answers to select problems in Chapter 1 D ISCUSSION Q UESTIONS 2. Possible responses include: Adam Smith (work specialization/division of labor), Charles Babbage (work specialization/division of labor), Frederick W. Taylor (scientific management), Walter Shewart (statistical sampling and quality control), Henry Ford (moving assembly line), Charles Sorensen (moving assembly line), Frank and Lillian Gilbreth (motion study), Eli Whitney (standardization). 7. The 10 decisions of operations management are product de-sign, quality, process, location, layout, human resources, supply-chain management, inventory, scheduling (aggregate and short term), maintenance. We find this structure an excellent way to help students organize and learn the material. 9. Productivity is harder to measure when the task becomes more intellectual. A knowledge society implies that work is more intellectual and therefore harder to measure. Because the U.S. (and many other countries) are increasingly “knowledge” societies, productivity is harder to measure. Using labor hours as a measure of productivity for a “knowledge” societies, productivity is harder to measure....
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This note was uploaded on 01/25/2011 for the course MAN 4504 taught by Professor Benson during the Spring '08 term at University of Florida.
- Spring '08