ma14 - The History of Operations Management We can divide...

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The History of Operations Management We can divide the key events in the development of operations management into three eras: 1. Cost focus (1776-1980): The earliest attempts at operations management emphasized the importance of reducing costs. Scientific management attempted to find the single best way to get work done, and the mass production era emphasized the importance of economies of scale. 2. Quality focus (1980-1995): Eventually, cost reduction became less important, and the focus shifted to quality. Operations managers realized that quality can have a tremendous impact on costs and profitability. 3. Customization focus (1995-Present): Today, the focus is on mass customization—the large-scale production of customized products. Key Events: -The division of labor: Adam Smith (1776) and Charles Babbage (1852) developed the notion that workers are more productive when they work on specialized tasks. Therefore, jobs should be divided into discrete tasks whenever possible. This led to specialization of skills.
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This note was uploaded on 01/28/2011 for the course MAN 4504 taught by Professor Benson during the Spring '08 term at University of Florida.

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ma14 - The History of Operations Management We can divide...

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