SDS4 - Conflict Resolution Conflict is Any situation w her...

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Click to edit Master subtitle style 1/27/11 Conflict Resolution Conflict is… Any situation where your concerns or desires differ from another person’s.
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1/27/11 Conflict Resolution Basic Skills q Be alert and calm q Control your emotions and behavior q Pay attention to the feelings being expressed q Be aware of and respectful of differences q Active listening to understand Restate
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1/27/11 Conflict Resolution Basic Steps q Identify the party’s perception of the problem - use active listening q Gather information – How is the conflict impacting work? q Agree on the problem q Develop potential solutions/alternatives q Negotiate/ Administer a solution
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1/27/11 Five Modes for Handling Conflict Basic Concepts q Assertiveness q Cooperativeness q Skill and Situation
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1/27/11 Five Modes for Handling Conflict q Competing q Avoiding q Compromising q Collaborating q Accommodating
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1/27/11 Competing “My way or the highway” q Unpopular Decisions q Vital Issues q Protection q Quick Action
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This note was uploaded on 01/26/2011 for the course SDS 3340 taught by Professor Tate during the Spring '09 term at University of Florida.

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SDS4 - Conflict Resolution Conflict is Any situation w her...

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