Lecture Ch 10

Lecture Ch 10 - Information Technology Project Information...

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Note: See the text itself for full citations. Information Technology Project Information Technology Project Management, Sixth Edition Management, Sixth Edition
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Copyright 2009 Understand the importance of good communications in projects Discuss the process of identifying stakeholders and how to create a stakeholder register and stakeholder management strategy Explain the elements of project communications planning and how to create a communications management plan Describe various methods for distributing project information and the advantages and disadvantages of each, discuss the importance of addressing individual communication needs, and calculate the number of communications channels in a project Information Technology Project Management, Sixth Edition 2
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Copyright 2009 Recognize the importance of managing stakeholder expectations Understand how performance reporting helps stakeholders stay informed about project resources List various methods for improving project communications, such as managing conflicts, running effective meetings, using e-mail and other technologies effectively, and using templates Describe how software can enhance project communications management Information Technology Project Management, Sixth Edition 3
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Copyright 2009 The greatest threat to many projects is a failure to communicate Our culture does not portray IT professionals as being good communicators Research shows that IT professionals must be able to communicate effectively to succeed in their positions Strong verbal skills are a key factor in career advancement for IT professionals Information Technology Project Management, Sixth Edition 4
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Copyright 2009 Identifying stakeholders : identifying everyone involved in or affected by the project and determining the best ways to manage relationships with them Planning communications : determining the information and communications needs of the stakeholders Distributing information : making needed information available to project stakeholders in a timely manner Managing stakeholder expectations : managing communications to satisfy the needs and expectations of project stakeholders and to resolve issues Reporting performance : collecting and disseminating performance information, including status reports, progress measurement, and forecasting Information Technology Project Management, Sixth Edition 5
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Copyright 2009 Information Technology Project Management, Sixth Edition 6
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Recall that the ultimate goal of project management is to meet or exceed stakeholder needs and expectations from a project, so you must first identify who your particular project stakeholders are Two key outputs of this process include: Stakeholder register : a public document that includes details related to the identified project stakeholders (see Table 3-4 for an example) Stakeholder management strategy : an approach to
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This note was uploaded on 01/30/2011 for the course OM 493 taught by Professor Murray during the Fall '10 term at George Mason.

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Lecture Ch 10 - Information Technology Project Information...

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