Sample Project

Sample Project - - SLOs leading to SLAs Performance Team...

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Unformatted text preview: - SLOs leading to SLAs Performance Team Performance Team Service Level Objectives Project Plan Service Level Objectives Project Plan- Path to Realize- SLAs3 months / 6 months / 12 months outlook Service Level Management Process Agenda Background Information Charter Scope Path to Realize SLOs UNCLASSIFIED Distribution Note: Further dissemination only as directed by the National Geospatial-Intelligence Agency or Higher DoD Authority 2 Activities required to achieve SLOs SLA High Level Schedule Short Term Schedule 3 months / 6 months / 12 months outlook SLO Project - Triple Constraint Risks Background Information Service Level Objectives (SLOs) SLOs are quantifiable/measurable standards (such as availability, throughput, frequency, response time, or quality) that allow the AIT program to evaluate the quality and effectiveness of AIT services and AIT processes LOs are achieved by three separate activities UNCLASSIFIED Distribution Note: Further dissemination only as directed by the National Geospatial-Intelligence Agency or Higher DoD Authority SLOs are achieved by three separate activities Estimation Phase A best guess estimate of the Service Level Target Calculation Phase Forecasts of Service targets based on calculations Actual Phase Verify the forecasts based on actual operational measurements in the O&S environment Note: SLOs lead to the instantiation of Service Level Agreements (SLAs) Background Information: IT Service Management Concepts Service Management is a set of specialized organizational capabilities for providing value to Partners in the form of Services IT Service Management Primary interface with Partner; activities focused on maintaining and improving IT service quality thought a constant cycle of agreement, monitoring, and reporting to meet the Partners business objectives. Involves assessing the impact of change upon service quality and SLAs and establishing and monitoring metrics using benchmarks. Service Level Management (SLM) UNCLASSIFIED Distribution Note: Further dissemination only as directed by the National Geospatial-Intelligence Agency or Higher DoD Authority 4 SLOs are quantifiable/measurable standards (such as availability, throughput, frequency, response time, or quality) that allow AIT to evaluate the quality and effectiveness of the service SLO is a component of SLA Service Level Objective (SLO) Part of a service contract between two parties (Service Provider and Partner) where the level of service is formally defined. The SLA records a common understanding about services, priorities, responsibilities, guarantees, and warranties. SLAs may be used for internal customers Service Level Agreement (SLA) OLAs are agreements between the IT Service Provider (AIT) and another part of the same organization. The OLA supports the IT Service Providers delivery of IT Services to its Partners Operational Level Agreements (OLA) SLOs Project Charter...
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Sample Project - - SLOs leading to SLAs Performance Team...

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